Bespoke business automation
A routine job off your list. Built around your business.
Perhaps your team copies customer details between tools, prepares the same paperwork or spends time remembering who needs a follow-up.
We build automation that handles those routine steps for you, using your existing software where practical.
You tell us how the job works today. We work out what can be automated, what needs a person and whether it is worth building.
No technical brief needed. No obligation.
What does “bespoke” mean?
Built for the way your team works.
A bespoke build is automation designed around a particular task or process in your business.
We agree what starts it, which steps happen automatically, where information needs to go and when someone needs to check or approve something.
That could be one repeated job or several connected steps.
For example: When a customer accepts a quote, their record is updated, the agreed documents are prepared and your team receives the tasks needed to get started.
The steps depend on your business, the tools you use and the decisions you want to keep with your team.
Explore the jobs we can automateFrom the first conversation to a working build.
- 01
Understand the job
We talk through what happens today, how often it happens and who is involved. We look at where time goes, where information gets stuck and what a useful improvement would look like.
You don’t need to arrive with a solution.
- 02
Check what is possible
We check how your software can connect, what access is needed and whether there are subscription or usage costs to consider.
If something isn’t practical, we explain why and discuss the alternatives. More complex projects may need a paid feasibility workshop, agreed with you before it starts.
- 03
Agree the work and price
You receive a proposal setting out what we will build, how it will work and what is included.
The build has a fixed quote. Any separate software subscriptions, specialist services or additional usage charges are explained before you commit. If you choose a managed plan, reasonable routine AI processing is included; any specialist services or additional usage are agreed before extra charges apply.
- 04
Build, test and review
We build the agreed automation and test its steps, approvals and handling of exceptions.
Your team reviews it against the agreed requirements. Nothing goes live until you accept the finished build.
- 05
Launch or hand over
After acceptance and final payment, we launch the automation under your managed plan or complete the agreed build-only handover.
You stay in control of what it does.
Choose which steps happen automatically
An acknowledgement might go out straight away, while a customer reply waits for approval. An invoice can be prepared automatically and checked before it is sent.
We agree those boundaries with you.
Plan for the things that need a person
Missing details, conflicting information and unusual requests need an agreed next step.
We build checks and routes for exceptions identified during scoping and testing, so your team knows when it needs to get involved.
Approve it before launch
You review the finished build before accepting it. We agree what successful testing looks like as part of the scope.
Know who looks after it
Before starting, we agree where the automation will run, who is responsible for it and what happens after handover.
Scope and pricing
A clear scope. A fixed quote.
Bespoke builds start from $3,000 and typically run $3,000 to $25,000, depending on scope. You get a fixed quote after a free 30-minute call.
All prices are shown excluding applicable taxes. Where tax is required by law, it is added to your invoice and shown separately.
Any third-party software subscriptions or specialist services and additional usage that may be charged separately.
Your proposal explains:
- What we will build and what it will do.
- What is included and what falls outside the scope.
- What access, information and approvals we need from you.
- The fixed build price and payment arrangements.
- Any third-party software subscriptions or usage costs.
- How testing, acceptance, launch and handover will work.
- Whether you have chosen ongoing managed care.
Payment in two stages
Pay 20% upfront to book in the project. The remaining 80% is due after you accept the finished build, before launch or a build-only transfer.
If you request work outside the agreed scope, we explain the effect on cost and timing and agree it with you before proceeding.
Choose what happens after the build.
Build savings
Save up to 15% of your build cost with a managed plan.
Combine your build with a longer managed commitment and receive credits based on the build price.
| Managed commitment | Starter | Growth | Advanced |
|---|---|---|---|
| 3 months | No saving | No saving | No saving |
| 6 months | 10% | 10% | 10% |
| 12 months | 10% | 15% | 15% |
Savings are applied as credits over your agreed term. Your proposal confirms the amount, credit schedule and early-cancellation terms.
The build payment schedule still applies. Managed fees and third-party software subscriptions are separate. Routine AI processing is included within reasonable usage limits when part of a managed plan; specialist services or additional usage are explained and agreed before extra charges apply.
Explore managed plansExisting automations
Already have automation that needs fixing?
We can review, repair and improve existing builds, including those created by another provider.
Perhaps something has stopped working, requires too much manual checking or no longer fits the way your business operates.
We start by reviewing what it should do, how it was built and what access is available. Then we explain whether we recommend a repair, an improvement or rebuilding part of the process.
We can’t guarantee that every existing build can be repaired or achieve the result you want.
Any paid review is agreed before it starts. Repair and improvement work is scoped and quoted after the review. Ongoing management is subject to assessing the build.
Discuss an existing automationA few useful answers.
Do we need a technical brief?
No. Start with the job you do today and what you would like to improve. We help turn that into an agreed scope.
Do we need to replace our software?
We start with your existing tools. We check their connection options and subscription requirements before recommending a build. If a different approach is needed, we explain it before quoting.
How long will it take?
That depends on the scope, the tools involved and the access or input needed from your team. We set out the proposed timing and your responsibilities before work begins.
How much time will you need from us?
We need someone who understands the task, access to the relevant tools and a person authorised to review and accept the build. We agree the expected involvement during scoping.
Does the build price include monthly care?
No. Development and managed care are priced separately. You can choose a managed plan or a build-only handover.
What if we want to change something?
We check the build against the agreed requirements and address anything that doesn’t meet them before acceptance. Requests that change or add to those requirements are assessed and agreed separately.
What if we don’t know which job to start with?
Bring an example of repeated work, a regular hold-up or something your team keeps chasing. The discovery call helps establish whether there is a worthwhile starting point.
Tell us what you’re doing by hand.
You don’t need to know how to automate it. Tell us what happens today, and we’ll help you work out what could change.
No technical knowledge needed. No obligation.