Managed automation service
Your automation, looked after.
Once a routine job is automated, someone still needs to keep it running.
Software gets updated. Connections can expire. Your business changes. Our managed plans cover hosting, automated monitoring, maintenance and repairs, along with reasonable AI processing where it’s needed.
So looking after the automation doesn’t become another job for your team.
Compare managed plansBespoke builds are quoted separately. Ongoing management is optional.
Included in every plan
What are you paying us to look after?
Somewhere for it to run
We host your automation on infrastructure managed by Tendsmith and handle routine platform updates.
Each client has a separate project, with connection credentials kept separate from other clients’ projects.
Checks that alert us to failures
Automated monitoring runs continuously and alerts us when it detects a failure.
Your team can also contact us if something doesn’t look right.
Maintenance and repairs
We investigate failed tasks, refresh connections where needed and repair faults in the unchanged, agreed setup.
This ongoing care does not use your monthly improvement hours.
A person to contact
You have someone to speak to about problems, questions and agreed changes.
Human support, investigation and repairs take place Monday to Friday, 09:00-17:00 UK time, excluding UK bank holidays.
AI processing when it’s useful
Some automations need to read messages, understand information or prepare a response. Where AI is part of your agreed automation, reasonable usage is included in your managed plan.
We choose and manage the AI services behind the scenes, so you don’t need to arrange a separate AI subscription for routine processing.
What happens when something goes wrong?
- 01
A problem is detected or reported
Monitoring alerts us to a detected failure, or your team contacts us about something that needs attention.
- 02
We investigate
We look into the issue during support hours. Your plan sets the commitment for our initial response.
That response is the start of handling the issue, rather than a guarantee that it will be resolved within that time.
- 03
We repair and check
We repair faults covered by the agreed setup and check that the affected steps are working again.
If the issue requires a substantial change or separate work, we explain what is needed and agree the next step with you.
Managed service plans
Choose the level of care your business needs.
We’ll recommend a plan based on the jobs being handled, how often they run and the support you need. Every plan includes hosting, routine updates, automated monitoring and maintenance of the agreed setup.
Swipe or scroll to compare all three plans.
All prices are shown excluding applicable taxes. Where tax is required by law, it is added to your invoice and shown separately.
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Standard initial term: 3 months, then rolling monthly. Bespoke development and third-party software subscriptions are separate. Routine AI processing is included within reasonable usage limits. Specialist services and additional usage are explained and agreed before any extra charges apply.
Support hours
Monday to Friday, 09:00–17:00 UK time (GMT/BST), excluding UK bank holidays. Automated monitoring runs continuously. Calls can be arranged outside these hours where agreed; that does not extend support coverage.
Priority support
Advanced includes an initial response within six business hours. Priority issues are handled ahead of standard requests, after priority issues already being addressed. Response times are not resolution guarantees.
What do “workflow” and “run” mean?
A workflow is one complete automated process.
For example, recording a new enquiry, sending an acknowledgement and notifying a colleague can form one workflow. Its individual steps aren’t counted as separate workflows.
A run is one execution of that process.
If that enquiry workflow runs once for each new enquiry, 100 enquiries would use 100 runs. The individual steps aren’t counted as separate runs.
We estimate expected usage when recommending your plan. You don’t need to work it out yourself.
Keeping it working and changing it are different jobs.
Ongoing care is included
Investigating failures, refreshing connections and repairing faults in the unchanged, agreed setup are part of your managed care.
Those repairs do not use your improvement hours.
Improvement hours help it change with you
Use your monthly allowance for agreed changes, such as adjusting a message, adding a field or improving an existing step.
We agree priorities and assess the work before starting.
Bigger changes may need a separate quote
Replacing your customer system, changing the underlying business process or adding substantial functionality can involve more work than your allowance covers.
Additional hours are $150 USD per hour, agreed before work begins. Larger changes may receive a separate fixed quote.
Improvement hours and run allowances reset monthly and do not roll over. Each plan’s allowance replaces the lower plan’s allowance; they do not add together.
Reporting and reviews
Know what happened. Decide what comes next.
Monthly report and review call
Included with Growth and Advanced.
We cover activity, detected failures, repairs completed, improvement hours used and anything needing your attention.
The review call gives us time to discuss the findings and agree priorities.
Quarterly improvement review
Included with Advanced.
We look at how your needs have changed and where further improvements could be worthwhile.
Agreed work uses your improvement allowance or a separate quote.
Build savings
Save up to 15% of your build cost with a managed plan.
Bundle a bespoke build with a longer managed commitment and receive credits based on the build price.
| Managed commitment | Starter | Growth | Advanced |
|---|---|---|---|
| 3 months | No saving | No saving | No saving |
| 6 months | 10% | 10% | 10% |
| 12 months | 10% | 15% | 15% |
Savings are applied as credits over your agreed term. Your proposal confirms the amount, credit schedule and early-cancellation terms.
The agreed build payment schedule still applies.
Explore bespoke buildsA few useful answers.
Does the monthly price include building the automation?
No. The build has its own fixed quote. Your managed plan covers hosting and ongoing care after launch.
Is someone watching it around the clock?
Automated monitoring runs continuously. Human support, investigation and repairs take place Monday to Friday, 09:00-17:00 UK time, excluding UK bank holidays. Calls can be arranged outside those hours where agreed. That does not extend support coverage.
What do the response times mean?
They are commitments for an initial response during support hours, rather than guaranteed resolution times. Advanced issues enter a priority queue, ahead of standard requests and after priority issues already being addressed.
What if our software supplier changes something?
Routine compatibility fixes are covered. A substantial supplier migration or rebuild is assessed separately, with the impact and any additional cost explained before proceeding.
Is AI included in our monthly plan?
Yes. If your automation needs AI to interpret information, prepare messages or summarise documents, reasonable AI processing is included in your managed plan. We manage the AI services used by your automation. You don’t need a separate AI account for routine processing.
What if our automation needs more AI processing?
Most everyday automations should fit comfortably within normal usage. If your requirements involve unusually high volumes or specialist AI services, we’ll explain the options and agree any additional costs with you before they apply.
What if we need more capacity?
We assess the extra workflows or runs needed and confirm the cost before changing your agreed capacity.
Can you manage automation built by someone else?
Potentially. We first review the build, its condition and the access available. Any work needed before taking it on is agreed separately.
What happens if we leave?
Your agreement sets out cancellation, credits and handover arrangements. We confirm those terms before you commit, including the responsibilities for running the automation after our management ends.
Can we choose a build without a managed plan?
Yes. A build-only handover is available, with hosting and ongoing responsibilities agreed before work begins.
Do you charge US tax?
Tendsmith is based in the UK and delivers its services remotely. We don’t add tax by default, but where the law requires it (for example VAT for UK clients, or sales tax in certain US states), it appears as a separate line on your invoice. If your finance team needs tax paperwork, just ask and we’ll confirm what we can provide.
Get the routine work handled, with someone to look after it.
Tell us what you want to automate and how your team works. We’ll help you choose the right level of care.
No technical knowledge needed. No obligation.